We were faced with a massive challenge of merging the personnel from three different hospitals. This required about 1,000 people to be reassigned in work assignments and locations, and it involved layoffs and different reporting relationships. All of this created a great deal of resistance. We called on Carol Kelly—whom we had previously hired for ‘tough, highly charged’ teambuilding interventions—to conduct a series of change initiatives. I have never seen such a paradigm shift in people as a result of working with Carol. I highly recommend her for any tough change effort you’re faced with in your organization.
Director, Human Resources